Making Change Deliver

About ChangeLens™

Transformation and innovation are the essential forces driving business, encompassing all the efforts to improve performance and grow as every initiative necessitates changing existing methodologies and exploring new opportunities

ChangeLens™ helps to identify where and how transformation, change and innovation need to be focused to improve your organisation's performance. We provide the necessary program governance to ensure optimum outcomes from transformation and change programs that deliver sustainable benefit in terms of operational efficiency

It focuses on the requirements of each of the the key elements necessary to deliver optimum change outcomes including the organisation's ability to deliver change, its strategy, its operating structures, the processes is uses, its marketing activity, the customer experience it provides, its enterprise architecture and the systems and technology it uses, and the way it communicates with employees and customers

ChangeLens™ provides agnostic transformation, change and innovation oversight and governance, thus ensuring the necessary alignment, transparency, clarity and objectivity to change design and delivery required to optimise outcomes

Benefits of working with ChangeLens™

Change Governance

We provide a change goverance framework to ensure change is focused on performance improvement through fully incorporating business, user and customer requirements

Performance Measurement

We develop data dashboards to show performance against agreed success criteria, inform stakeholders of progress and provide the ability to quickly identify and resolve performance issues

Outcome Optimisation

We ensure better stakeholder buy-in by ensuring business, customer and user requirements are fully accommodated and by providing performance dashboards that help to optimise change outcomes

What ChangeLens™ Does

ChangeLens™ compiles data directly from key stakeholders in the organisation and identifies the changes that are required to deliver performance improvement through better meeting business requirements and improving both user and customer experience

Analytical dashboards are used to present the results and articulate the change requirements. They are then used to track performance against expected performance improvement outcomes

By fully integrating business, user and customer requirements and adding critical objectivity to change decision making, ChangeLens™ helps organisations to better focus transformational change on improving performance and, as a result , optimise the returns on their change investment

How ChangeLens™ Works

ChangeLens™ is a service that runs alongside, and is part of, any change or transformation program. It gives you feedback directly from those individuals and cohorts that are affected by the program and presents this through analytical dashboards

BusinessLens™

Gathers business user requirements, prioritises them and quantifies the likely performance improvement outcomes and ensures they are incorporated into the change delivery

UserLens™

Analyses user interventions with the system or process and uses the feedback to determine areas of focus to improve operational efficiency, CX and user experience

CustomerLens™

Provides information on the customer experience provided and highlights where improvements are necessary to increase sales, improve retention and deepen customer relationships

SupplierLens™

Suppliers providing third-party services represent a vital component in helping to deliver an organisations' performance. It is vital therefore that the role of suppliers is fully integrated into change and innovation requirements and their deployment

MarketingLens™

Marketing is core to driving and delivering change programs in organisations and central to the experience provided to customers. At ChangeLens™ we have in-depth, senior level marketing expertise to ensure optimum outcomes from change

DataLens™

Presents data showing the progress resulting from the change in terms of performance improvement, return on investment and both customer and user satisfaction. Dashboards track performance and provide diagnostics to identify performance issues

Who is ChangeLens™ for?

Stakeholders & Executives

ChangeLens™ better engages stakeholders and executives in change by ensuring change fully meets business requirement. By quantifying and articulating the likely outcomes and providing dashboard-based capability to track progress against them, risk is mitigated and key stakeholders are given greater visibility and control

Change Management Teams

ChangeLens™ is used by change management and project teams to ensure business, user and customer requirements are fully integrated into the change agenda and incorporated into change programs

Third Party Vendors

ChangeLens™ can also be used by third party providers/vendors as a best practice tool to demonstrate the value they deliver through their deployment - increased operational efficiency, user satisfaction and customer engagement. It can also be used by clients to measure the performance of third party providers/vendors