Why Change Doesn’t Always Deliver

Change often fails to fully deliver business benefit because it doesn't properly accommodate what it can deliver in terms of performance improvement and both customer and user experience.

Its focus can often be on minimising disruption for the business and mitigating the consequential risks if things don't go to plan.

By adding a layer of governance to fully understand business, customer and user requirements, articulating the potential outcomes of the improvements that will result and measuring performance against these, change is better prepared and more likely to deliver sustainable performance benefit for the business.....